Payments Methods

Payments and Subscriptions of Products and Services

The website is currently free to access but users who want to claim access to certain benefits (as listed in section 1) are required to pay for a subscription or a one time purchase.

Subscriptions are currently sold at different monthly price packages, depending upon the users requirements or desire to have access to different service benefits.

A user's subscription to the Feel Complete Group includes enrolment to an ongoing/recurring monthly payment plan. Your subscription will be automatically renewed at the end of each calendar month, unless the user has instructed the Feel Complete group to cancel the chosen plan.

Payment will be charged to your chosen payment method (debit or credit card) monthly at the start of every billing period.

We reserve the right to change your pricing and, in the event of a price change, we will notify you thirty (30) days in advance of the change by sending an email to the email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email.

If you do not cancel your subscription after the price change takes effect and prior to the start of your new subscription period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorise us to charge your payment method for these amounts.

You can cancel your subscription at any time before the end of your current billing period. Cancellation will take effect at the end of your current billing period.

To cancel your Feel Complete subscription you can contact customer service via telephone or email. Cancellations will only take effect at the end of your current billing period and you will still be able to access your benefits until then. We do not refund or credit for partially used billing periods.

Your detailed payment information, such as credit card number and expiry date, will be kept securely on file. You are responsible for keeping your payment details up to date by contacting customer service. You authorise us to continue to charge your card using the updated information. When you supply your payment details you represent that you are the authorised user of the bank card that is used to pay for the benefits.
In the event legal action is necessary to collect on balances due, you agree to reimburse Feel Complete Group and its vendors or agents for all expenses incurred to recover sums due, including all applicable legal expenses. You understand that we will hold and store such bank card or payment information to facilitate payment and deposit, damage reimbursement, and other liability purposes.

If a payment is not successfully authorised due to expiration, insufficient funds, or otherwise, we may suspend or terminate your subscription by giving you notice.

Any benefit, additional product or service supplied by Feel Complete is meant for personal use and it may not be subject to resale. Failure to do so may result in immediate suspension or termination of your Feel Complete account.

You also agree that we may charge your payment method on file if you decide to restart your Feel Complete subscription, unless you specify an alternative payment method when you restart your subscription.

To make a one time purchase of a product or service using the website or web app, follow the steps on the website (or those that we discuss with you over the telephone) to place your order. If you have any questions about our products, or other items, please check the details shown on the website or contact us by sending an email to or call us on 0330 133 5885 or via the Contact Us page on the website.

The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Details of any special offers are set out on the site. Please read all the details carefully to ensure that the products are right for you and please check all of the details of your order carefully before submitting it to us.

If the products you wish to order are known to be out of stock we will inform you of this once we have received your order and we will also try our best to display this on the website too.

After you submit your order on the website, we will send you an email acknowledging that we have received it and confirm the details of the order so that you can check them.

We will confirm our acceptance of your order by sending you an email (the Order Confirmation) stating that your order has been accepted or by dispatching products to you. Our acceptance of your order together with the Terms and Conditions forms the legally binding contract (Contract) for the sale and purchase of the products as ordered from us.

If you wish to change your order, please contact us immediately by sending an email to or call us on 0330 133 5885. We will endeavour to make the changes that you require. However this may not be possible if we have already started processing your order. You must confirm any and all changes in writing to us as soon as you are able. Please be aware that any changes to an order may result in changes to the price and to the delivery timescales. We will inform you of these when you have made your changes.

The prices of the products and services shown on the website or in the app are inclusive of VAT at the applicable rate chargeable in the UK. If the rate of VAT changes between the date of your order and the date of delivery, we will change the VAT rate at the time that the order was placed. The VAT rate applicable at the time of order will be charged and displayed on all further documents related to the order.

Product prices do not include delivery charges, different levels of delivery service can be selected during the checkout process.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

The products and services are not intended for resale. This includes not reselling the products through a third party website or organisation such as Amazon or Ebay. We reserve the right not to supply products to individual customers in response to orders where it is reasonable to assume they will be on-selling them.