Refund policy
Supplement Products
Returns
A full refund can be issued on your first purchase provided the product is unopened, remains in the original packaging and returned to our depot within 14 days of your purchase. The cost to return the product is your obligation, Feel Complete will not fund this activity.
To request a refund please contact hello@feelcomplete.com and include the following details:
Our team will work to get your refund processed as quickly as possible and in some cases will attempt to make contact with you to understand your situation in more detail to support future business improvements.
30 Day Money Back Guarantee
In the scenario you have opened and started to use your first supplement but are unhappy for any reason with your product we do offer a 30 day period where a full refund can be requested. If you have completed a free trial period the money back guarantee promotion does not apply to your first paid order.
If you are dissatisfied with the product please contact us at hello@feelcomplete.com and provide the following details:
Our team will work to get your refund processed as quickly as possible and in some cases will attempt to make contact with you to understand your situation in more detail to support future business improvements.
Expert Support (time with a nutritionist or other medical professional)
Refunds are not applicable for these services. If you are dissatisfied with the service you received please contact us via email at: hello@feelcomplete.com. You will need to include your name and a summary of your concern. We take all feedback very seriously and will aim to provide a response to your comments within 5 days, following a full internal investigation.
Returns
A full refund can be issued on your first purchase provided the product is unopened, remains in the original packaging and returned to our depot within 14 days of your purchase. The cost to return the product is your obligation, Feel Complete will not fund this activity.
To request a refund please contact hello@feelcomplete.com and include the following details:
- Your full name
- Address of where the product was sent
- Date of purchase
- Date you received the product
- Your contact telephone number
- Your order reference number (included in the confirmation email following checkout)
- Reason for the return
Our team will work to get your refund processed as quickly as possible and in some cases will attempt to make contact with you to understand your situation in more detail to support future business improvements.
30 Day Money Back Guarantee
In the scenario you have opened and started to use your first supplement but are unhappy for any reason with your product we do offer a 30 day period where a full refund can be requested. If you have completed a free trial period the money back guarantee promotion does not apply to your first paid order.
If you are dissatisfied with the product please contact us at hello@feelcomplete.com and provide the following details:
- Your full name
- Address of where the product was sent
- Date of purchase
- Date you received the product
- Number of capsules you have consumed
- Your contact telephone number
- Your order reference number (included in the confirmation email at checkout)
- Reason you are unhappy with the product
Our team will work to get your refund processed as quickly as possible and in some cases will attempt to make contact with you to understand your situation in more detail to support future business improvements.
Expert Support (time with a nutritionist or other medical professional)
Refunds are not applicable for these services. If you are dissatisfied with the service you received please contact us via email at: hello@feelcomplete.com. You will need to include your name and a summary of your concern. We take all feedback very seriously and will aim to provide a response to your comments within 5 days, following a full internal investigation.